Once full payment is received and your order is processed, we aim to dispatch within two business days. You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.

Delivery Times
Europe
• Standard Delivery: 2–4 business days

Worldwide
• Standard Delivery: 4–10 business days
• Express Delivery: 3–5 business days (available at an additional cost)

Please note: During peak periods, dispatch may be delayed by 1–2 business days. Orders placed after 12:00 PM (local time), on weekends, or public holidays will be processed the next business day.

For a smooth delivery, we recommend providing a daytime address where someone will be available to sign between 9:00 AM – 6:00 PM, Monday to Friday. Unfortunately, we are unable to ship to PO boxes.

Any delays, loss or damage during transit times are out of our control and ESSEN cannot be held accountable for such events. A claim will need to be made directly with the courier.

Unless otherwise indicated on the product page, as the recipient you, the customer, are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of such duties and taxes is necessary to release your order from customs on arrival. Please note that we are unable to advise the amount this may be.

The shipping company will contact you once your items are in customs to let you know the cost. This may delay your delivery time, as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by ESSEN THE LABEL to you.

If a delivery attempt is unsuccessful, your parcel may be redirected to a local collection point by the carrier. It is the customer's responsibility to monitor tracking notifications and collect the parcel within the carrier's designated holding period, which is typically up to 14 days. Failure to collect within this period may result in the parcel being returned to ESSĒN.

If a parcel is unclaimed, refused by the receiver, or unable to be delivered due to incorrect address details or other delivery issues, it may be abandoned by the local postal authority in the destination country.

In such cases, no refunds will be issued, in accordance with our terms and conditions. This applies regardless of whether the parcel was redirected to a collection point and not collected in time, refused at the point of delivery, or abandoned due to unresolvable delivery issues.

Should the parcel be returned to ESSĒN, any re-shipment will be offered at our discretion, and additional shipping costs will be the responsibility of the customer. Any return shipping fees or associated costs incurred by ESSĒN will be deducted from any eligible store credit.

By completing your purchase, you acknowledge and accept these terms and conditions.

We produce in small batches or entirely on demand to minimise waste and prevent overproduction. If your size isn’t currently in stock, the product page will clearly display the estimated production lead time. You will receive a confirmation email once your order has been dispatched.

If your cart contains both in-stock and pre-order items, we’ll ship your order once all items are ready — helping us reduce our carbon footprint. If you’d prefer to receive your in-stock items sooner, simply email us at info@essenthelabel.com after placing your order.

Click here to learn more about the benefits of on-demand manufacturing.

We've partnered with TR[1]BE, to ensure that all shipping & returns are carbon neutral.

A lot of complex math is taken into account to offset carbon emissions. Every time a parcel is shipped, we take into consideration things such as the weight, distance travelled, and cargo type when calculating shipping emissions. Together with TR[1]BE, we invest in energy efficiency, forestry, or renewable energy projects that offset the same amount of carbon emissions released into the atmosphere. See below how many trees we've protected since the implementation of our program, or view our full impact page here. It’s not nearly enough. But it’s a start. We’ll continue to offset what we cannot eliminate, and we'll keep investing in other solutions to figure out what works best.