Free international shipping & exchanges on all orders. Free international shipping & exchanges on all orders.

Terms Of Service

  • By ordering any of our products, you agree to be bound by these terms of services and the return policy.
  • Please note not all item(s) are returnable. Health and hygiene laws restrict the return of earrings. We kindly ask that you consider your order carefully before making a purchase. If you have questions, please contact our friendly customer service team before purchase. 
  • By placing an order at, you warrant that you are at least 16 years old or you have your parents’ permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by ESSEN as the responsible for the personal information.
  • Events outside ESSEN’s control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognised before confirming the purchase.
  • By placing an order with ESSEN, you are responsible for original shipping charges, all applicable custom and duty import fees and the cost of return shipping back to ESSEN. This also applies to any shipments that are not collected or refused by you at delivery.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • ESSEN reserves the right to amend any information without prior notice.

The terms of use outlined below relate to the website, This online store is owned and operated by ESSEN The Label PTY LTD (ABN 55 606 954 974). Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at, you warrant that you are at least 16 years old (or have parents’/guardians’ permission to buy from us) and accept these terms & conditions, which shall apply to all orders placed or to be placed at ESSEN for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

Your personal information and privacy is important to us; to view our detailed privacy policy, please refer to our Privacy Policy. 

All personal information you provide us with or that we obtain will be handled by ESSEN as the responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalogue to you. The information you provide is only available to ESSEN and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request ESSEN to delete or correct the information held about you. By accepting the ESSEN Conditions, you agree to the above.

Force Majeure

Events outside ESSEN’s control, which are not reasonably foreseeable, shall be considered force majeure, meaning that ESSEN is released from ESSEN‘s obligations to fulfil contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


All prices for shoes and delivery costs on the website are shown in Australian dollars and include GST or VAT when applicable. Customers can use a debit or credit card for payments on our website. Payments will be processed through our secure payment gateway, Shopify Payments. For further information regarding Braintree, please see further information under our Privacy Policy.

All products remain ESSEN’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. If you are under 16 years old you must have parents’ permission to buy from ESSEN.

All transfers conducted through ESSEN are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.

Ownership and Risk

Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. We advise checking to ensure your package is intact when receiving your goods.

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that address) is proof of delivery and fulfilment by ESSEN and transfer of responsibility in the same way.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.

Additional Information

ESSEN reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, ESSEN has the right to cancel the order and refund any amount paid in the best way. ESSEN shall also notify the customer of equivalent replacement products if available.

Refer A Friend Policy 

As a Refer-a-Friend member (a “Referrer”), you are subject to ESSEN’s Terms & Conditions of the Refer-a-Friend program:

Program Details

  • Expiry. Voucher expires after six months.
  • Referral Discount. €40 discount exclusively for friends at first purchase.
  • Referral Award: Users may earn one (1) €40 reward for each valid referred friend that completes the terms and conditions of the program.
  • Accruing Rewards. The coupons are stackable, so you can earn a free pair of ESSEN shoes.
  • Reward Payment. You’ll receive a gift voucher with your accrued store credit automatically after 2 months. Please contact us if you wish to redeem your voucher sooner.
  • Reward Credit. Leftover credit does not expire when you use part of what you’ve earned. You can designate how much credit you’d like to use, up to €320 per order.
  • Reward Maximum: You can redeem a maximum of €320 off a single ESSEN merchandise order.
  • Discount Validity. Offer (for friend) is valid for one month.

Program Policy and Restrictions

  • No Double Emails. Users may not register with multiple email addresses to earn a reward or an additional reward.
  • Referred Customer. The Referred Customer and the Referrer cannot be the same person (for example, by using a different email address).
  • Direct Ownership. OR No Coupon Sites. You agree that you only will share the Unique Referral Link in places where you have direct ownership, such as a personal website, personal blog, or personal social media account. Do not post your codes on coupon sites – this is against ESSEN’s referral rules and they will be disqualified.
  • No Spam. Users may not use spam to obtain referrals. You must comply with all up-to-date “SPAM” laws. For example, users may not acquire referrals through unsolicited email to persons unknown to them, or through message board postings where the postings are unrelated to the topic of discussion or otherwise violate the terms of the site.
  • Right to Close Accounts. ESSEN reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the ESSEN Refer-a-Friend program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.
  • Right to Cancel Program or Change Terms. ESSEN reserves the right to cancel the Refer-a-Friend Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.